In this article, you will be able to find a list of all known issues that may affect gameplay in Origins, Marketplace, or the Block Explorer. This list will be updated so be sure to check it out often to find the latest issues and their potential solutions.
If you come across any new issues that are not on this list, please reach out to our support team using this form, or feel free to share your findings in our Discord server. Our Support Specialists and Channel Mods would be happy to assist you.
Origins Issues:
In-Game Visual Bug (Solution & Fix in progress)
- Runes and Charms are still displayed in-game even if they were transferred out/minted. This is just a visual bug, the Runes and Charms would disappear after the game is relaunched.
- Getting random Moondust and more than one Runes/Charms from every time you craft. This is just a visual bug. This is caused by Crafting level up rewards showing with the crafting result.
- Crafting sometimes only results in getting EXP with no Runes/Charms. This is just a visual bug.
- Teams containing Axies that were sold/transferred would sometimes show up as "banned", this is just a visual issue and the Axies aren't actually banned.
Status: Fix in progress
Invalid Token Bearer (Solution & Fix in progress)
Marketplace, Mavis Hub and Origins are signing each other out as soon as you sign in into any of the mentioned services.
For the time being, please attempt to do only one operation at once:
- Only play Origins
- Only browse the Marketplace
Status: Fix in progress
Disenchanting Season Alpha Runes & Charms (Solution)
Season Alpha Runes/Charms aren't currently displayed under "All" on the Disenchantment screen. You would need to select "Alpha" on the filter drop-down menu to see and select Season Alpha Runes/Charms for disenchantment.
Multi-device Login (Solution)
Trainers should only login on one device at a time to make sure the client always have the latest data.
Stuck on Loading Screen (Solution)
Please uninstall the game and follow the guide on this article: Deleting the Mavis Hub Folder
After uninstalling the game and deleted the Mavishub folder, you may try to reinstall the game and try again.
Marketplace Issues:
Can't List Axies (Solution)
- Make sure your Ronin Wallet is up to date.
- The signature to list Axie in the Marketplace now depends on your machine's clock to be in sync correctly with your timezone. You may check if your time is fully sync'd on https://time.is/ (~1.5s is acceptable).
- If you are using Hardware wallet, please make sure your firmware is up to date.
Can't process certain transactions on Edge browser (Fix in progress)
- Edge browser users are not able to process certain transaction due to the new Marketplace Update.
Status: Fix in progress
Block Explorer Issues:
- None
Community Reported Bugs and Suggestions (Cards, Crafting, UI, Balance, etc.)
Below you will find a spreadsheet consisting of Origins feedback from our community members. This form was created to allow for input from our community members and will serve as a guide for our game designers in their prioritization process.
This document will be maintained by one of our trusted community members, Jaatster.