Seed Phrase or Private Key Compromised
The only way to perform actions with a Ronin wallet is to access the wallet's secret recovery phrase (seed phrase) or private key. Axie Infinity cannot access a wallet, and we or anyone else cannot send your assets without access to your secret recovery phrase or private key.
See How to Keep Your Account Secure for security guidelines.
Cannot Recover Axies
Axie Infinity cannot recover the stolen axies because it is impossible to undo transactions on the blockchain.
There are a number of very convincing scams, never give your seed phrase to anyone and never enter it into any site.
Below is a list of common scams
- Fake Ronin wallet: These websites let you generate a secret recovery phrase (seed phrase), but they also share it with the scammer. The scammer watches your wallet and then steals your assets.
- Fake Ronin wallet app: These fake apps are published on mobile stores.
- Fake giveaway or award sites: These sites claim you have won a mystic axie, SLP, AXS, or other highly valued items. When connecting your wallet the scam site will ask for you to approve transfers of funds. The scammers then send away your assets.
- To avoid this scam, never visit any fake giveaways or award sites. Any giveaways will be announced on the official Axie Infinity social media channels.
- Fake Twitch streams: These twitch channels will replay an old Axie Infinity stream. The scammers will have bots connected to make it seem like people are chatting. They then announce a giveaway, which leads to the above bullet point.
- To avoid this scam, always confirm you are on the official Axie Infinity Twitch Channel.
- Fake Support Agents in Discord: Scammers will join Discord and act as support agents. They will ask you to visit a site that requests your seed phrase. The site will send the attacker your secret recovery phrase (seed phrase) or private key.
- To avoid this scam, never enter your secret recovery phrase into any website or share it with anyone. If someone sends you a message claiming to be axie support, it is a scam.
- Fake Marketplace ads in Google: Googling up "Axie marketplace" might take the user to an advertised fake marketplace which will prompt for the user wallet or seed phrase, and then redirect to the normal marketplace so the user doesn't realize and the scammer has enough time to transfer the assets away.