Origin Alpha launched on April 7th. Below is a FAQ we will keep updating throughout the day.
You can click on the links below to go to the questions directly.
If you are having issues not in the list, chances are you can get help quickly on our discord, or you can create a ticket using this form! (click)
- Receiving common Rune/Charm when the chance is 0%
- Auto surrender when matched against bots
- Cannot use skill even after sleep is gone
- Tiny Fan visually stays in hand; Sometimes can be used endlessly
Do I need to create a new account?
You can use the same email and password as before, but the game might prompt you with this window. It's so that you can create a username, so simply click yes to set one!
I'm getting an "IDP.Generic" error when installing Origin.
AVG and other anti-virus programs might throw a false positive since this is a brand new game. This is to be expected and you might have to manually add the game to the exceptions list of your Anti-Virus program.
When I open the app it force-closes and deletes the origins app
We typically see this issue when an anti-virus program interferes with the installation. Try adding the installation to your anti-virus exceptions list.
I'm getting Invalid Rune/Charms Quantity when playing Adventure & Arena
This error is happening because you have used the Charm/Rune more than the amount that you have on your inventory. You need to make sure you only use as much as you have to avoid getting this error.
Moreover, users can't use / unequip charm/runes from Axies that were sold. The equipped Runes are not automatically unequipped leading to the error "All copies of this Rune are used."
Stuck in the game
When you are getting this issue, please try to restart the game and wait a while before trying to open the game again and that should allow you to exit back to the menu.