You may encounter an issue after pressing the "PLAY" button on Mavis Hub where the game may not load or the "PLAY" button simply remains greyed out and unclickable.
This issue is generally accompanied by the error message "Windows cannot find 'C:\Program Files\Axie Infinity\axie_game.exe'".
The source of this problem may be your antivirus software. If you encounter this error, please do the following steps:
Step 1: Open your antivirus application
Step 2: Add Axie Infinity's installation/game folder to the antivirus "Exceptions" list
Step 3: Reinstall the game
Step 4: Restart your device