Identify the Issue
You might encounter an issue after pressing the "PLAY" button on Mavis Hub and the game won't load or the "PLAY" button will remain greyed out.
Windows Cannot Find "axie_game.exe" / IDP Generic Issue
A message should popup saying "Windows cannot find program to run "C:\Program Files\Axie Infinity\axie_game.exe".
This is an issue with your Antivirus. If you encounter this error, please do the following steps:
1. Open your Antivirus (Avast/Any that you have installed that showed the error message).
2. Add Axie Infinity's installation/game folder to the antivirus "Exceptions".
3. Reinstall the game.
4. Restart your desktop.