Activity Feed Can be Incorrect
The activity feed does not confirm with the Ronin wallet that the transaction was successful.
The best source of information is the Ronin Block Explorer, where you can check the status of any transaction.
1. Enter your Ronin address in the search bar and click "enter" on your keyboard.
2. Select the "ERC-721" tab and locate the axie ID of interest under the “Token ID” tab.
3. Select the corresponding transaction hash to find all information pertaining to that specific transaction.
The status of your transaction can be one of four things:
Successful: The axie was successfully purchased and will arrive within your wallet soon.
**Please see below for more information if your axie is still not present within your inventory but your Ronin wallet extension/app shows the correct amount of axies.
Pending: Please see the section below "Pending Purchase" within our help article Transaction Stuck in Pending Status.
Failed: The most common reason for a failed purchase is that two or more trainers try to buy an axie simultaneously. When a transaction fails, nothing is deducted from your wallet. The activity feed may still show that you purchased the axie but the information is not correct; please refer back to the Block Explorer.
Dropped: A dropped transaction occurs when the free validator node spaces are full and the transaction cannot be processed. In consequence, a dropped transaction should be treated as if it never existed, assets were never exchanged because the transaction was not validated. A dropped transaction is less likely when using RON.
Successful Purchase but Axie Is Not in Inventory
Occasionally, an axie will be successfully purchased, but does not arrive in your inventory. This situation can occur during periods of heavy marketplace use and will resolve itself with time. In the worst case, it may take up to two days for the axie to arrive within your inventory.
You can confirm this by looking at the number of axies owned in your ronin wallet. If you own one more than the axies displayed in your inventory, then the new axie is on its way.
If your axie does not arrive within your inventory within 2 days, please reach out to our support team and submit a ticket under the “Bugged Axie” form.
You can submit a ticket through this link.
Pending Purchase
Transactions that get stuck in the "Pending" status never make it to the blockchain and it's like they never happened. Money does not leave your wallet, and no axie is sent to you.
You can confirm that your funds were not taken by visiting the Ronin Block Explorer, searching for your Ronin wallet address, and reviewing your ERC-20 transactions.
The marketplace history may show that you purchased the axie but it is incorrect. The marketplace history does not confirm with the blockchain that the transaction was successful. You will need to verify your transaction using the explorer.